1. Computer does not recognize memory card.
First check memory card reader is capable with SDHC (Secure Digital High Capacity), if not replace card reader with SDHC compatible memory reader.If memory card does not recognize on your computer please upgrade your computer driver

2. Product did not come with software.
DRS-1100’s software will automatically download to SD card from device after initial use.Please insert SD card into device and run on the device and check SD card on your PC for software.

3. What kind GPS module does it uses? 
Deviceis equipped with GPS module with SiRF III chip set. GPS signal acquisition time may vary in location.

4. What kind memory card should I use?
We recommend using Toshiba / SanDisk memory card, other memory cards are under testing for durability. We also highly recommend using class 4 or higher SDHC memory card.
※Use of untested memory card might have some compatibility issue.
※Memory card has its own lifespan and may not be able to store new data after certain period of time. In such a case, please purchase a new memory card.

5. What’s QVGA/VGA/MEGA resolution meaning? 
QVGA:320 X 240 pixel / 30 frames per sec. max.
VGA:640 X 480 pixel / 30 frames per sec. max.
MEGA:1280 X 960 pixel / 5 frames per sec. max

6.What’s G-Sensor sensitivity?
G-Sensor is accelerometer that senses impact from 3 axis (X: front-back, Y: left-right, Z: up-down).When impact occurs it will automatically save video event.Sensitivity is could be set between 0.1 ~ 1.5, higher setting value is less sensitive.Please adjust G-Sensor sensitivity depend on your driving and road condition.

7. What's Single / Multi mode?
Single-mode only records when impact occurs orwhen user presses the manual (emergency) button. Multi-mode is Single-mode with real-time recording.

 8. How can I convert DRS-1100 captured video to other playable format?
a. Open .ub1 file or select any video file from ._System.mdb file.
b. Click on 'File save' icon on bottom of X-driven screen (one looks like floppy disk)
c. Select 'Savging Method'
d. When 'Save As' pop up displays select 'Save as type' pull down menu and select .AVI file and save.
NOTE: some of omder version player does not support this function if you bought DRS-1100 from somewhere else please ckeck your version and download latest X-driven(V. 1.7.7)

9. How can I change to mp/h and km/h on pc viewer?
PC viewer does display in mph. when you click on speedometer on bottom center screen it changes to mp/h and km/h.

Please search the FAQ page for the most common technical issues.

Carblackboxstore.com Technical Support Team will be glad to answer technical questions
related to Carblackboxstore.com products and any other general questions.

You must get a RMA number before returning any product. Products returned without any RMA number referenced on the outside of the shipping box will be refused by our receiving department. For ANY product returns, whether it is a defective product for repair or replacement, or an outright return, please contact technical support department at 213-385-5507 to obtain an RMA # or for further assistant.

Return Guidelines
- Upon receiving an RMA# from Carblackboxstore.com RMA department, please mark the RMA number on the shipping box.
- Download RMA Request Form and fill out the information, and include RMA Request Form inside the shipping box.
- Carblackboxstore.com Service Representative will contact with an estimate for a Non-Warranty Repair.
- Repair process normally takes 2-5 business days.
- Return shipping cost is not covered under warranty.
- All returns must be shipped to the following address.
- RMA Request Form
  Carblackboxstore.com
  Attention: RMA Department
  3435 Wilshire blvd
  Suite 1050
  Los Angeles, CA 90010

Packaging
Protecting the value of returned products by packaging and shipping them correctly is sender’s responsibility. We reserve the right to deny warranty coverage for any damage caused by improper packaging.

Restocking Fee
A 20% restocking fee will be charged on all returned products received 10 days after the merchandise was originally received. A returned product must be in New Condition or a missing item or damaged product fee will be deducted from the original invoice value for any product missing the original box, packaging material, contents, accessories. RMA Status & Inquiry rma@Carblackboxstore.com